Frequently Asked Rental Questions

Rental Items

Do you have a showroom?

We do have a showroom at our warehouse in Slidell (109 Taos St, LA, 70458) available by appointment only. Call us at (985) 781-7482 or e-mail us to set up an appointment to view our items.

Do you do site visits?

We do visit the site with the client upon request for placement, measurement, or assistance with the layout. We always love working with a layout of the event to ensure accuracy of placement and efficiency on the day of the event.

When should we book our party and event rentals?

We suggest that 6 months prior to your event is a good mark to be able to secure and have all items available. We can take orders up to 24 hours before an event but do not guarantee that inventory will be available. It is best to let us know as soon as you are ready to select your rentals.

Do your chair covers fit any chair?

We offer one universal spandex chair cover that fits more than 30 styles of chairs. Usually, with a photo, we can determine if it will fit, or you can provide a sample chair for us to test.

I don’t see the linen I would like on your site in the color I need. Can you help me?

We do our best to keep our inventory up to date on the website, but if your items cannot be found, give us a call at (985) 781-7482 to see if we can have them in stock and available by your event date.

How are your pipe and drape rented?

Our drapery is rented per linear foot. This will include the drape chosen, uprights, crossbars, bases, and base weights. When looking for a quote for drapery it is always best to measure the space you would like covered, or schedule a site visit for us to measure. Rule of thumb: four panels of draping equals ten feet.

Do you have larger tents than what is posted on your website?

We stock the sizes that are shown on our site. For larger sizes, we will contract with a tent partner who specializes in larger tents.

How do I calculate the number of plates or glasses I may need?

Your planner, coordinator, or caterer will be able to help you with these numbers, but if you need assistance we can make recommendations. It is always recommended to have 5% more for a seated dinner and at least 3 glasses per person for a cocktail hour.

Pickup and Delivery

What does the standard delivery include?

The standard delivery includes the first-floor drop-off of all items in a neatly stacked manner. The client is responsible for returning all items/crates to the same stacked location in which they were dropped off unless you have opted for our Setup/Breakdown Service.

What areas do you deliver to and how much is the delivery & pickup fee?

We deliver to most of South Louisiana. Delivery & pickup fees are determined according to the zip code. Please speak with one of our sales representatives for exact pricing.

What time will my rentals be delivered and picked up?

We ask that you provide us with a window of time for both delivery & pickup. We will do our best to accommodate your request based on definite orders in the system. If we cannot honor your time request at the time of booking, we will provide you with an available time slot.

Do I need to be present for my delivery?

No, but you should provide us with a contact person and contact number, along with a safe and dry place in which your delivery can be placed.

May I pick up and return my items in my vehicle to and from your warehouse?

We do offer our customers the option to pick up and return rental items; our pickup time from the warehouse is 9:00 am-12:00 pm on Friday and returns to the warehouse are from 9:00 am-12:00 pm on Monday. You must also have an appropriate vehicle for transport. We always suggest that you let our professional delivery team deliver and pick up your order to avoid any damage fees, so you can relax and enjoy your event.

Do you set up all of the items when they are delivered? What about breakdown?

We do offer full Setup/Breakdown Service for an additional fee. This can vary but is usually 20% of the rental rates. Factors such as remote locations, stairs, multi-floor setups, and other obstacles can affect this charge.

Do you deliver and pick up after hours or on Sundays?

We can deliver and pick up 24 hours a day, 7 days a week. Our normal delivery hours are Monday-Saturday 9 am-5 pm. Outside of this time, there will be an extra charge.

What if my event is on a Saturday or Sunday but I would like delivery on Friday, will I be charged extra?

We are happy to extend a one-day rental fee for orders delivered on Friday and picked up on Monday, as the weekend is considered a one-day rental.

How do we return our china, glassware, and flatware? Do we have to clean it?

All china should be wiped/rinsed free of food and returned in the racks provided. Glassware should be placed lip down in the provided rack and does not have to be rinsed. Flatware should be placed in the tubs provided.

Rental Terms

Do we have to sign a contract and place a deposit?

To book an event you must sign an electronic order sheet, terms contract, and place a deposit on the event. Deposits can vary from $100-$1000 depending on the size of the order. The full balance on any event is due one week prior to the event date.

What is the damage waiver that is on my invoice; is it refundable and can I opt-out?

We charge a non-refundable 10% damage waiver on all of our rental orders unless declined by the client. This covers damage to items that occur from normal use. This does not cover loss, misuse, or negligence.

Examples of items covered: minimal broken glassware, minimal chipping on china, linen burns.

Examples of items not covered: molded linen, wax on linen, non-returned items, excessive breakage from negligence.

**Northshore Tents & Events reserves the right to bill for any non-returned or damaged items and can charge the card on file for the event. For more information see the Terms Contract.

What are my payment options?

We accept all major credit cards and checks for payment. Deposits are due at the signing of the contract, with the remaining balance due one week prior to the delivery date. We do not accept cash payments.

Can modifications be made to my contract once my e-signature is on file?

We will gladly accept modifications of a contract up until one week prior to the delivery date with no penalty. We do not accept modifications to the contract in the week leading up to your event.

What happens if I have a tent and/or heater rentals for my event and no longer need them due to acceptable weather the day of my event?

You may cancel ONLY the tent and/or heater rentals up until the day of the event; however, if you cancel these two particular items you will only be refunded 50% of the rental rate.

What happens if it rains the day of my event and rentals are no longer needed?

Once our rental items leave the warehouse, they are considered out for use. We are unable to make any adjustments to your charges.

What phone number should I call if I need assistance with rental items or a problem occurs during my event?

Please call the office number at (985) 781-7482, and someone will be happy to assist.

We received a lower quote from another vendor; can you discount your price?

Although rental items have similarities between all rental companies in a particular market, our company prides itself on providing a clean, reliable rental item, along with a quality service that we feel is reflected in our rates.

When will additional charges apply?

Extra charges may be incurred for any of the following: china not rinsed, damage to items, late customer pickups and/or returns, rentals held for additional days, items not stacked as delivered, and rentals not broken down. To avoid these charges please communicate with your event rental representative to discuss all terms.

For any other questions please refer to our terms page, or give us a call at (985) 781-7482.